IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesAs an Organizational Change Management (OCM) Consultant at IBM, you will play a critical role in driving large-scale change for our clients' transformation initiatives. You will develop and deliver an end-to-end change management program from strategy and planning to execution, focusing on user adoption and learning to help clients create the enterprise of the future.Your responsibilities will include:
Leading delivery efforts for each facet of the OCM program, including Stakeholder Analysis and Communication, Change Impact identification and mitigation planning, Journey Mapping, Readiness Assessments, Organization/Operating Model Alignment, Job-Role Mapping, End User Training strategy/material development/delivery, User Adoption tracking and management, and Value Realization
Developing and implementing readiness assessments and strategies to ensure clients are prepared for change and can achieve maximum value from their investments
Collaborating with clients to understand their business needs and developing tailored OCM solutions that drive business outcomes and deliver value
Facilitating Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model
Defining, developing, and driving the execution of the overall OCM strategy based on the business transformation program vision
Developing and delivering training programs to support end-user adoption and learning
Conducting Change Impact assessments to identify key changes that will impact the organization
Developing and managing the OCM program solution and staffing for sales effort
Collaborating with cross-functional teams to deliver the OCM program
Required Technical and Professional Expertise
5+ years providing OCM solutions in support of enterprise applications programs (preferably SAP, and Oracle)
Experience with application of GenAI technology and Agile and Design Thinking methodologies
Large organization change management program leadership experience
Experience managing offshore teams
Knowledge of web-based training development solutions and application of adult learning principles
Ability to mentor, coach, and upskill others
Proven track record of delivering OCM solutions that drive business outcomes and deliver value to clients
Preferred Technical and Professional Expertise
7+ years of combined experience in OCM and Training
At least 1 year experience with Agile and Design Thinking Methodologies
Experience working with offshore teams
Certification in Organizational Change Management methodologies (e.g., Prosci or similar)
Master's degree in Business, Learning, Communications, Organization Behavior, Organization Development, or similar field
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
