Description:The OpportunityHyatt seeks an enthusiastic Program Manager to join our Franchise organization. In this role, you will be working closely with the Franchise and Owner Relations team and our broader Growth organization, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.Who We AreAt Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.Why Now?This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.How We Care for Our PeopleOur purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.We’re proud to offer exceptional corporate benefits which include:Annual allotment of free hotel stays at Hyatt hotels globallyFlexible work schedulesWork-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness centerA global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoptionPaid Time Off, Medical, Dental, Vision, 401K with company matchOur Commitment to Diversity, Equity, and InclusionOur success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.Who You AreAs our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.The RoleThe Senior Manager of Franchise Program Management will join the Franchise & Growth PMO, responsible for program and change management supporting Hyatt’s dynamic growth organization. This organization includes the Franchise & Owner Relations team (FORG), the select service business development team, as well as Hyatt Studios and Hyatt’s future enterprise growth initiatives.This new role will focus on supporting organizational leaders and aligning all teams and team members to strategic outcomes that will drive owner and operator success and preference for Hyatt. The Senior Manager Franchise Program Management will also contribute to the identification, sizing, prioritization, and resourcing of Hyatt’s newest and most impactful growth opportunities.Supports the evolution of FORG, development, and Growth strategic outcomes; aligns teams and team members towards shared business impacts and guides teams throughout annual and quarterly goal-setting activitiesSupports alignment of key projects and workstreams to strategic outcomes, maintains and evolves prioritization and work management tools and processes, and coaches team members to utilize program and project management tools effectivelyMaintains and optimizes internal productivity, communication, and feedback tools (e.g., SharePoint, Teams, Outlook, HyattConnect, Qualtrics, Mural, etc.); creates and delivers training for team membersSupports cross-functional, agile teams tasked to explore “how we work” within and beyond the growth organization, including but not limited to pods focused on productivity, inclusion, recognition, and colleague engagementProvides project management coaching to business leads, as well as formal and informal training and development opportunities for team membersAssists organizational leaders to manage issues, risks, and dependencies, anticipate and resolve roadblocks, and identify opportunities to maximize shared resourcesChampions adoption of agile, outcome-based management orientations and methodologies; evaluate opportunities to incorporate agile working teams and outcome-oriented approaches into solving problem practicesDemonstrate a commitment to Hyatt's core valuesOpportunities to participate in Hyatt’s Diversity & Inclusion activitiesQualifications:Experience Required:4-year college degree or equivalent experience5 years’ experience leading enterprise operations or technology projects or programsFluent in Word, Excel, PowerPointExperience Preferred:Experience in corporate/franchise/multi-unit hotel operations or programmingMaster’s degree in Finance, Business Administration, or EngineeringProject Management Professional (PMP) / Program Manager (PgMP) or equivalentsCertified Change Management Professional (CCMP) or equivalentInternal or external consulting experience preferredThe position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.We welcome you:Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.Primary Location: US-IL-ChicagoOrganization: Hyatt Corporate Office, ChicagoPay Basis: YearlyJob Level: Full-timeJob: Hotel OperationsReq ID: CHI013883Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
