5-7 years of experience working as a support professional managing Customer facing applications
Must have experience in managing below servers:
Windows Server Administration
Apache (Tomcat and JBoss)
Microsoft IIS
Load Balancer(F5)
Should have experience in server monitoring and resolving issues infrastructure issues.
Should be ready to work in shifts and weekends as well.
Should have a troubleshooting and developer mindset.
Well-versed with support process like SOP, NOC, Handover/Takeover, following SLA
Professional certifications in the infrastructure area is preferable
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Need to be an excellent team player.
CA Service Management Suite
CA Service Catalog
CA Service Desk Manager (SDM)
CA Service Point
Process Automation Manager (PAM)
Asset Protfolio Manager(APM)
Embedded Entitlement Management(EEM)
Software Asset Manager(SAM)
Job Responsibilities/KRAs:
Health Monitoring of more than 80 servers and reporting of issues using existing dashboard and tools
Respond to alerts and / or tickets that are either auto-generated or created by the users
during the support hours and perform services restart or server restarts or other required activities
Fulfil operational requests.
Perform Privileged account maintenance (Service accounts) such as password changes.
Update certificates as and when required.
Support the Business continuity / Disaster recovery plan management.
Perform the compliance activities such as patch testing, verifications (Windows server upgrade/patching, Java upgrades/patching etc.,)
Perform health check, post patching validations to be done.
Coordinate for outage issues, pull in the required teams (Application team, Network team, Middleware team, Database team, Mainframe team/ any other teams, as required) to resolve the issues, analyse root cause of problems and minimize the adverse impact.
SOPs with effective FAQs on common problems and steps to resolve the issue.
Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase!
Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Delivery Manager II - SAP Supply Chain Functional Consultant , you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
