What Awaits You:Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.Complimentary meals at our on-site employee cafeteria.Lifelong Learning: Sharpen your skills through tailored programs at our Academies.Impactful Work: Contribute to our Corporate Social Responsibility initiatives.Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!Your Role: Elevating Culinary ExcellenceAs the Service Manager of Toro, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:Your Responsibilities:Guest-Centric Service:Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.Guest recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host softwareOperational Balance: Juggle operational, administrative, and colleague needs adeptly.Guest feedback: Manage and address proper customer complaints and special requests promptly and professionally.System Management:Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations.Menu Engineering: Communicate with management feedback from guests for the menu items and experience.Collaboration and Leadership:Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.Event and reservations: Manage waitlists and special events and seating arrangements to maximize efficiency.Team Engagement and Development:Meetings and Reporting: Attend designated meetings and contribute insights.Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports.Guest Feedback: Assist with Scores and Trust You responses.Continuous Learning: Participate in ongoing training activities.Manuals and standards: Develop trainings oriented towards manuals and high standard service sequence.Team Management: Continuously engage team members and correct, coach, and counsel where necessaryCorporate Compliance and Accuracy:Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.
