A Storyteller assists guests with making educated and confident shopping decisions through sharing the stories of the people and places behind Eataly’s products as well as advising on food and beverage pairings. This role is about much more than offering samples—it is about sharing a love for Italian food and the stories behind the products. A Storyteller connects with customers, introduces them to authentic Italian specialties, and helps them discover the people, regions, traditions, and craftsmanship that make each product special.This is a hospitality and education position designed for a charismatic communicator who loves Italian food, history, and culture. A Storyteller reports to the Dry Market Manager.Hosts scheduled tasting sessions at our dedicated tasting stations for customersOversees the daily setup, execution, and breakdown of tasting stations, ensuring pristine presentation, visual appeal, and strict adherence to food safety standards Manage inventory for tasting supplies and sampling products, minimizing waste while maximizing the impact of guest interactionsWorks towards daily and weekly sales targets by converting product samples into completed retail purchases and brand loyaltyAssists customers by sharing product knowledge, educating them on how our products are traditionally used and suggests pairings, recipes, and serving ideasBrings products to life by sharing captivating narratives regarding their geographical origins (DOP/IGP status), historical significance, and the traditional methods used by our artisanal producers in ItalyShares our passion for regional Italian specialties, from artisanal cheeses and cured meats to pasta, sauces, olive oils, sweets, and other authentic productsCreates memorable experiences that turn a tasting into a journey through ItalyMay be required to perform additional duties, including but not limited to general cleaning, stocking and organizing merchandise, and providing operational support to other departments as needed to meet business needs.
