About the Role We are looking for a Technical Consultant (TC) to join the NowNext CRM Execution Team. As a hands-on technical expert, you will design, configure, and deliver CRM and Industry Workflow solutions on the ServiceNow Now Platform, helping our lighthouse customers transform how they sell, fulfill, and service. Because NowNext CRM is a new category, we welcome consultants with experience in Salesforce, Pega, Microsoft Dynamics, or Oracle CX who are eager to apply their skills and ramp up on ServiceNow. You will partner with Technical Project Managers, Business Process Consultants, and Solution Architects to translate requirements into scalable, outcome-driven solutions. Key Responsibilities Technical Design & Delivery Translate business requirements into technical designs and working configurations. Configure and implement workflows across lead-to-cash, CPQ/CLM, order management, customer service, field service, and AI agent use cases. Perform hands-on development with Flow Designer, Business Rules, REST APIs, JavaScript, HTML/CSS, and integration technologies. Build and support integrations to external systems (Salesforce, Pega, Dynamics, SAP, Oracle). Customer Engagement & Advisory Act as a trusted advisor on configuration vs. customization, ensuring platform best practices. Lead or co-lead customer design workshops, knowledge transfers, and proof of concepts. Provide guidance and mentorship to customer admins and partner developers. Collaboration & Delivery Excellence Work closely with cross-functional teams (Project Managers, Process Consultants, Architects) to ensure end-to-end solution quality. Draft and review user stories, acceptance criteria, testing strategies, and technical documentation. Oversee or support partner/offshore development resources as needed. Contribute to delivery playbooks, accelerators, and continuous improvement practices. Outcome Focus & Innovation Support AI-first delivery, configuring Agentic AI use cases such as automated case resolution, guided selling, and contract intelligence. Ensure technical solutions align with measurable customer outcomes (faster cycle times, higher automation, improved CSAT). Support sales/pre-sales efforts with technical expertise when required.   
