Are you passionate about creating exceptional experiences and leading a team in a dynamic office environment? Forrest Solutions is seeking a Lead Hospitality Associate who will be the welcoming face of our clients' offices, ensuring every guest feels valued and every space is immaculate. If you have a background in hospitality and a knack for delivering high-touch customer service, this is the perfect opportunity for you!
Job Title: Lead Hospitality Associate
Pay Rate: $25 per hour
Schedule: Monday - Friday
Key Responsibilities:
Account Management (10%)
Run daily setup worksheet reports, create weekly event sheets, and compile rooms usage reports.
Capture and manage information related to IT, Facilities, Meeting Support, and Catering for events.
Workplace Experience (WPX) - Day to Day (25%)
Conduct continuous floor tours to ensure the space is in optimal appearance and condition.
Address complaints, questions, concerns, and suggestions promptly, ensuring quality assurance follow-up.
Greet all guests with utmost courtesy, moving out from behind the front desk to open doors.
Support guests and visitors in securing workspaces, verifying room occupancy, and reclaiming unused meeting space.
Collaborate with the facility maintenance team to address any issues such as furniture stains, damaged carpet, or lighting problems.
Workplace Experience (WPX) - Value Add (10%)
Deliver a memorable customer experience with the highest level of responsiveness.
Arrange for, suggest, recommend, book, and confirm services such as purchasing gifts, premium tickets, dry cleaning, and other errands.
Serve as a brand advocate and ambassador in every interaction with clients and guests.
Meeting Support (10%)
Check with clients daily before their meetings to ensure all requirements are met.
Provide real-time support for meetings, including verifying room requirements and coordinating with meeting organizers.
Monitor meeting rooms for participant arrivals, ensuring rooms are prepared and utilized efficiently.
Coordinate catering and meeting requirements with Executive Assistants and the Centralized Space Management Team.
Reception Support (15%)
Answer inquiries from visitors or employees and enter visitor lists into the building visitor system.
Coordinate with the lobby desk for smooth visitor entry to the building.
Answer and direct phone calls, assist with urgent requests, and log guests, issuing identification badges to maintain security.
Communication (5%)
Serve as an information liaison to the Manager and follow up with clients to ensure successful completion of tasks.
People Management (5%)
Lead a team, providing direction, accountability, and ownership of tasks and duties.
Training (5%)
Participate in training programs to stay updated on best practices and new technologies.
Qualifications:
High school diploma or equivalent; college degree preferred.
2-3 years of experience in the hospitality industry.
Proficiency in Microsoft Office products and applications.
Ability to understand client inquiries and provide effective responses.
Team player with a positive attitude, capable of motivating peers and building relationships.
Ability to maintain confidentiality and security of client information.
Pleasant and cheerful disposition at all times.
Core Competencies:
Client-first mentality.
Accuracy and attention to detail.
Ability to multitask and work in a fast-paced, high-energy environment.
Solid decision-making skills.
Ability to meet deadlines and work under pressure.
Excellent verbal and written communication skills.
Proficiency with technology.
Prioritizing, flexibility, adaptability.
Work Environment & Physical Requirements:
Frequent sitting and using fine finger movements.
Occasional standing, walking, and handling objects with manual dexterity.
Frequent speaking and constant hearing.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
