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Job Summary
Located at our Wabash location in The Loop, you will report to the Managing Partner (although this may vary from time to time depending who is on shift). You will:
- Have an upbeat attitude and always be ready to genuinely greet guests when they walk through the door
- Manage a guest 'wait list' during high revenue times with the ability to accurately recognize wait times, communicate regularly with guests, and accommodate requests to the best of your ability
- Proactively assist servers with table maintenance, running food, side duties, bussing tables, assisting to take payments, etc.
- Continuously communicate with servers and managers regarding additions or changes to their sections, guest concerns and guest requests
- Take the time to effectively learn and memorize new menu items and procedures
- 'Live' our core values during every shift: Honesty, Empathy, Always Welcoming, Remarkable Consistency, Taking Care of the Community
Who You Are
- You are a genuine, charming, vibrant and team-oriented individual
- You might have previous experience in the customer service or restaurant industry. We will consider the right person, with the right attitude who can back-up their abilities through previous work, or involvement in teams (school, work or sports)
- You pride yourself on your customer service skills, your ability to make people feel 'at home', your reliability to 'keep upbeat' even during the busiest shifts
- You are solution focused and resourceful - you think 'on your feet' effectively to find resolutions to situations
- You are able to manage time effectively and prioritize tasks without skipping a beat
- You are a great communicator
- You are easily coachable and see feedback as an opportunity to keep improving your skills and abilities
- You might have future aspirations to be employed as Store Management or in our Corporate team
Visit us online at https://www.elephantcastle.com/careers and apply online!
