Summary: Responsible for seating United Center Clubs and Restaurants. Handles customer service situations as they arise.
Essential Duties and Responsibilities:
Promptly and warmly greets and directs guests to their tables based on availability or desired seating arrangements.
Helps create an overall enjoyable dining experience and promotes a safe, clean and neat environment for guests and other associates.
Exhibits exceptional communications skills. Gets along well with others, demonstrates flexibility and patience; possesses an interest in people.
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
Supervises the activities of food-service associates in the dining room to ensure proper customer service, food handling and sanitation procedures are followed.
Helps train new food-service team members.
Supervises the closing of the assigned dining room; ensures side work and station setup is properly completed.
Demonstrates knowledge of emergency safety procedures and helps evacuate guests to safety in the event of fire or other emergency.
Assists with service, including occasional bussing and food service, while maintaining safe food handling and sanitation standards.
May be asked to operate equipment, including but not limited to fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
Works with staff of other departments to perform job duties and during special events or functions.
Performs other duties as assigned.
