(If interested, please reply with contact information and a resume for consideration)
Company Overview
Pro Shop Pizza Co. is a local sports bar and gastropub specializing in tavern-style thin crust pizza and elevated pub food with wholesome ingredients. The bar boasts a curated wine list, specialty cocktails, fine spirits, and ice-cold beer. The dining room is inviting with ample sports viewing spaces, communal dining options, and vintage memorabilia and Americana decor.
We believe wholesome food should be the industry standard. We won’t put anything on your plate that we wouldn’t feed our own family — period. Every ingredient that goes into every dish on our menu is intentionally selected. As a matter of fact, we import a lot of our ingredients right from Italy. We choose our produce and meats based on the sustainability and regenerative practices of each farm. Our mission is to level up bar food while still keeping it approachable. Food that’s actually good for you shouldn’t cost an arm and a leg and you should feel good when you dine out, even at your neighborhood bar. At Pro Shop Pizza Co., we want you to feel confident in the food you’re eating, and you deserve to know what’s on your plate. We look forward to serving you soon!
Position Overview
The Restaurant Manager role is a vital part of our operational system, working in conjunction and communicating with both front and back-of-house employees to ensure a consistent flow of service. You thrive in a fast-paced environment, can easily think on your toes, find solutions to issues that arise, and implement those solutions efficiently. Anticipating a guest's needs comes naturally to you and you take pride in your ability to facilitate an excellent dining experience from start to finish. Your primary goal is to deliver outstanding presentation and service every step of the way. As a Restaurant Manager, you manage time wisely, execute confidently, and positively influence coworkers to accomplish company goals.
Duties & Responsibilities
Oversee daily restaurant operations
Ensure excellent customer service and high-quality food and beverage presentation
Manage inventory, receive supplies and products, and assist in ordering
Ensure compliance with health and safety regulations and maintain a clean environment
Assist in the recruitment, training, and development of restaurant staff
Facilitate a warm, welcoming dining atmosphere; maintain the restaurant concept, culture, and ambiance
Assist in scheduling shifts and balancing labor costs
Ensure front and back-of-house are stocked and prepped to par every shift
Host pre-shift meetings with all scheduled employees
Monitor and maintain the staff communication boards, both on-site and web-based, updating regularly with pertinent information
Address employee conflicts and resolve issues promptly; appropriately discipline employees when necessary
Assist in the planning and execution of special events, promotions, and menu launches
Manage cash registers and daily revenue accounting
Consistently monitor what needs to be cleaned or fixed; promptly and appropriately address issues
Assist in the development and implementation of marketing strategies to drive sales and increase brand awareness, including the use of social media and search engine optimization
Actively note when coworkers seem stressed or discouraged; find opportunities to boost morale, provide support, and assist in completing tasks efficiently
Make informed decisions; prioritize tasks and delegate responsibilities as needed
Stay up-to-date with industry trends and best practices, applying knowledge to improve restaurant operations
Ensure effective communication and collaboration among team members
Approve/deny comps
Frequently interact with diners and update profile notes; recognize regulars and personalize service for a memorable guest experience
Address customer complaints and inquiries in a timely and professional manner
Monitor and assist in responding to online reviews
Perform quality control checks across the restaurant's operations
Lead by example, demonstrating a positive, professional, and productive attitude; recognize coworkers for achievements and compliment hard work
Requirements
Qualified candidates must possess the following characteristics and experience:
Must be at least 21 years of age
Possess ANSI-accredited food safety and sanitation certificate
Possess BASSET certificate
General wine education and appreciation
Basic knowledge of Google Workspace (Drive, Docs, Sheets, Gmail)
Proficient with common restaurant electronics, such as iPads, POS terminals, printers, computers, A/V equipment, multi-line telephones, fax machines, etc.
Strong background in the hospitality industry with at least 2 years of experience specifically in restaurant management
Must have regular access to email and utilize the internet (or phone app) for scheduling, payroll, and internal communication
Excellent communication skills; very organized and detail-oriented
Demonstrate basic math competency and a general understanding of cash accounting
Preferred Skills
Passion for wholesome foods made with nutrient-dense ingredients
Prior work experience in modern, upscale, or fine dining venue
Hospitality education and/or training achievements
Sommelier certification
WSET qualifications
Background in event management, bartending, and/or hosting
Food Protection Manager certification is a major plus
Experience working with sourdough culture
Work Environment/Physical Demands Summary
This job operates in a fast-paced restaurant environment and may require the employee to stand for long periods of time. There is regular exposure to food allergens, high-temperature cooking equipment, chemical cleaning products, and pest/insect control substances. The employee must also safely and properly use and store provided cleaning supplies each shift. The employee must also be comfortable operating a high-temperature commercial dishwashing machine. It is the employee's responsibility to maintain proper personal hygiene at all times, wear food protection gloves and hairnets, and consistently and efficiently wash hands to prevent contamination of foods and food contact surfaces. The role requires the employee to periodically use various kitchen tools and equipment, including those that are sharp and/or heavy.
The noise level in the work environment is typical of that of a restaurant with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday as business needs arise. The employee is regularly required to talk and hear, and the employee will need to be capable of lifting at least 50 lbs.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam-era or other protected veteran. Pro Shop Pizza Co. bases all employment decisions (including the selection of employees and the job advancement of employees) on an individual’s qualifications, abilities, and experience for the position, as well as satisfactory references. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, and all other terms and conditions of employment.
