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SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we've been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.
At SureWerx, you'll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.
We are looking for a Factory Service Technician in Elgin, Illinois. This position will require administrative skills combined with a technical aptitude for diagnosing product use issues, warranty questions, returns, repairing products, machine operation and handling modified orders. To apply, click here: https://careers.surewerx.com/s/job-details?title=Factory%20Service%20Tech%20-%20Machine%20Operator&code=P-0011
Key Responsibilities:
Day-to-day administration in the service shop for in-house repairs and modified orders, warranty claim processing, general warranty administration, sales order and invoice processing for repairs (both warranty and charge out repairs), hard hat machine operation and shop prioritization (once fully trained and oriented).
Inspecting, repairing, and testing Fall arrest devices by using various hand and power tools including a torque wrench.
Processing and logging of paperwork for torque wrench repairs and calibration.
Reading CAD drawings for assembly of engineered systems, controlled descent devices and ladder systems.
Inspecting RA claims on AFF and Peakworks product line and reporting if unit damage is covered under warranty.
Conducting inspection of RGA AFF product and repackage as needed.
Responding to internal administrative matters and technical questions.
Communicating with the Branch, Parts and Service managers on workflow, and field/product issues on a regular basis with Parts, Service and Product Management team.
Overseeing of Service area (cleanliness / organization).
Controlling all receipts of goods and shipment of goods from and to the Service department.
Coordinating any requirements to assist in product line testing and technical issues.
Assisting in the administration and documentation at the shipping bench regarding control of releases, return of goods authorization and inspection, miscellaneous pick-ups, etc.
Set up machines (calibration, cleaning etc.) to start a production cycle.
Control and adjust machine settings (e.g., speed).
Feed raw material or parts to semi-automated machines.
Inspect parts with precision and measuring tools.
Test operation of machines periodically.
Fix issues that might occur during the shift.
Check output to spot any machine-related mistakes or flaws.
Keep records of approved and defective units or final products
Maintain activity logs.
Other duties and responsibilities as required.
Skills & Qualifications:
The ideal candidate will have a mechanical aptitude and strong communication skills:
Ability to repair, service, test and troubleshoot equipment
Ability to use various hand and power tools as required
Ability to diagnose, troubleshoot and solve problems
Ability to work independently with little supervision
Ability to multi-task while maintaining organization
Comfortable with reading CAD drawings for assembly of engineered systems, controlled descent devices and ladder systems
Ability to read blueprints, schematics and manuals
Working knowledge of diverse high-speed machinery and measurement tools (caliper, micrometer etc.)
Understanding of production procedures
Adherence to health and safety regulations (e.g., constant use of protective gear)
Ability to read blueprints, schematics, and manuals
Ability to lift heavy objects up to 50lbs and stand for long periods of time
Excellent teamwork, customer service skills, attention to details and strong analytical skills
Strong working knowledge of Microsoft Outlook and basic computer skills in Excel & Word
To apply on our Career site, please click here:
https://careers.surewerx.com/s/job-details?title=Factory%20Service%20Tech%20-%20Machine%20Operator&code=P-0011
SureWerx USA Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SureWerx are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SureWerx will not tolerate discrimination or harassment based on any of these characteristics.
