Submit your updated resume with subject line- Front Desk Receptionist for Liberty Tax Service
Duties
Supervise daily front desk operations, ensuring smooth check-in and check-out processes.
Manage and train front desk staff to deliver outstanding guest services.
Handle guest inquiries and resolve complaints promptly and professionally.
Maintain accurate records of guest information and transactions.
Conduct night audits to ensure all financial transactions are balanced and accurate.
Collaborate with other departments to enhance the overall guest experience.
Implement hotel policies and procedures to maintain high standards of service.
Utilize multi-line phone systems effectively, demonstrating excellent phone etiquette.
Assist with marketing initiatives to promote hotel services and amenities.
Skills
Proven experience in hospitality management or hotel management roles.
Strong customer service skills with a focus on guest relations.
Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests.
Familiarity with night audit procedures and front desk operations in a resort or hotel setting.
Excellent organizational skills and attention to detail in managing multiple tasks simultaneously.
Proficient in using computer systems for reservations, billing, and record keeping.
Ability to lead a team effectively while fostering a positive work environment.
Strong interpersonal skills to build rapport with guests and staff alike. This position is an excellent opportunity for individuals passionate about hospitality who thrive in a dynamic environment. Join us in delivering exceptional experiences to our guests!
Submit your updated resume with subject line- Front Desk Receptionist for Liberty Tax Service
Submit your updated resume with subject line- Front Desk Receptionist for Liberty Tax Service
