The Field Installation Technician is the face of our company and requires excellent communication skills paired with agility and technical ability. The position involves completing customer installations, service visits, on-site troubleshooting and equipment recovery. The work is both technical and physical. Work is performed on site at customer locations. Our company serves the northeastern Illinois and southeastern Wisconsin area.
Work Environment:
Work takes place both outdoors and indoors. While some work is performed inside homes and business, other work may take place in precarious places that can include roofs, silos and towers. We are a family oriented company and understand the need for a work schedule with some flexibility, however but a technician must be available for "call out" weekend duties.
Physical Requirements:
· Ability to lift/move up to 50lbs.
· Ability to climb a ladder and work at heights up to 170 feet.
· Ability to work in the infrastructure of a home, including attics and crawl spaces.
· Ability to work in commercial and industrial environments with professionalism.
· Ability to work in all weather conditions including those that are inclement.
· Must be able to use tools to install equipment.
Key Technical Responsibilities: installing Internet equipment, as well as programming network devices and updating databases
· Perform site surveys for potential customers to evaluate serviceability.
· Diagnose customer problems at service calls and restore functional service to existing customers.
· Install Internet service for new customers, which includes mounting equipment at roof height, running Cat5-E cable from outside equipment to the customer’s router location inside.
· Configure routers and customer devices/computers for access to Internet services.
· Perform equipment upgrades for existing customers.
Skills - Our technicians must:
· Know and use basic hand/power tools
· Work in heights up to 170 ft
· Work in tight spaces such as crawl spaces and attics
· Use ladders safely
· Run cables to different parts of a building
· Prioritize tasks to efficiently organize workload
· Multi-task
· Meet deadlines
· Adapt
· Focus despite interruptions
· Love learning and technology
Qualifications:
· Valid driver’s license and an acceptable driving record.
· Professional dress, speech, and manner.
· Ability to work independently, using sound judgement principles.
· Have a work vehicle such as a van, truck, SUV.
· Possess a high school diploma or equivalent.
Experience:
Field experience preferred and a background in wireless Internet is highly valued. Will train you if need be.
Benefits:
· Major Medical available after 90 days
· Company Laptop
· Company Cell Phone after 30 days
· Company Shirts and Coats
· Hourly pay (Can include possible OT)
· ALL COMPANY TOOLS & TRAINING WILL BE PROVIDED
Open Air Wireless provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Open Air Wireless complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Open Air Wireless expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour to start commensurate with experience with the ability to earn up to and beyond $30.00 per hour.
