We are an IT Solution Provider located in the Southwest Suburbs. We provide outsourced IT services for small to midsize customers in Chicago and Surrounding Suburbs. We are a complete solution provider for Data Networks, Telephone Systems, and Security Systems.
Help Desk Specialist
In this help desk specialist opportunity, the ideal candidate will be responsible for monitoring backups, and critical uptime of services. They will also be responsible for providing Windows based technical remote support to end-users on a variety of issues. Technical support will be from our office location in Mokena, IL. This support will involve analyzing alerts as well as helping end users with issues and upgrades remotely in a timely manner.
Key Responsibilities:
Provide telephone and remote support to end users
Track tickets and time in Connectwise Ticketing System
Install software updates and patches remotely
Analyze trouble alerts and tickets
Monitor service boards for alerts
Troubleshoot software applications
Create and maintain customer documentation
Upgrade hardware and software on PC’s in Lab
JOB QUALIFICATIONS:
2 yrs. experience in a help desk/desktop support environment
CompTIA A+ certification preferred
Ability to work well with internal staff and strong communication skills are a must
Hardware/software maintenance skills are required
Experience with Microsoft Windows 10,11
Experience with Microsoft Office
Experience with Windows Server 2019,2022
Experience with basic TCP/IP Networking
Experience with Microsoft Active Directory
Experience/Familiar with Connectwise trouble ticketing system
Experience with Wifi routers
Knowledge of Remote Desktop or other applications
Ability to multitask while staying focused in a fast-paced competitive environment
Excellent written and verbal communication skills
Ability to work unsupervised
Availability to work occasional weekends and evenings
Compensation:
You will be hands on all the latest technologies. Firewalls, Switches, Routers, VMware, Server OS, Power, VOIP, Security, etc.
Hourly position 8:00-4:30 Monday thru Friday
Salary Range 40-45K based upon experience
Full-Time Benefits with Company match retirement
