The Medical Social Worker reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.Through provision of medical social work services, the NMHH&H - Medical Social Worker assists patients and families with personal and environmental difficulties which predispose them toward illness or interferes with obtaining maximum benefits from medical care.Responsibilities:Demonstrates NM values in daily work and interactions.Presents a friendly, approachable, professional demeanor and appearance.Provides accurate information and timely updates to patients and customers.Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.Provides directions or help to patients and customers with finding their way.Uses effective service recovery skills to solve problems or service breakdowns when they occur.Demonstrates teamwork by helping co-workers within and across departments.Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.Uses organizational and unit/department resources efficiently.Manages work schedule efficiently, completing tasks and assignments on time.Contributes to opportunities and processes for continuous improvement.Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.Provides timely and direct medical social work services to patients referred by CNS staff in accordance with physician orders.Assesses social and emotional factors limiting patients' medical treatment plan and assists patient/family with community resources as indicated.Consults with the physician and health team members to assist them in understanding significant psychosocial factors relating to the patient's health and problems.Provides counseling to patient/family for short term and long term planning and decision making to ensure appropriate interventions are implemented.Completes required communications to all staff involved in patient care.Attends in person, departmental in-services, meetings, and assigned PIactivities.If unable to attend, videos and/or minutes must be read and signed.Completes required case communication with UM in a timely manner.Checks voicemail messages before patient care begins and after patient care has ended for the day.AA/EOE.
