Description We are offering a contract to permanent employment opportunity for a Technical Engineer in the IT industry, based in Des Plaines, Illinois. The role requires an individual with a strong technical background who can manage hardware systems, lead IT projects, and provide operational support while communicating effectively with end users.Responsibilities: Lead IT projects to support and enhance our IT infrastructure. Manage the configuration, installation, customization, maintenance, testing, and troubleshooting of various hardware systems. Provide operational support for endpoint hardware, software, and peripherals. Handle administration and user account management across multiple systems. Communicate effectively with end users to troubleshoot issues. Perform patching and vulnerability remediation of endpoint systems. Provide escalation support for the Service Desk and corresponding call center. Utilize knowledge of cloud technologies, Active Directory, and backup technologies to manage and enhance systems. Work with Microsoft 365 applications, Microsoft Windows 10 & 11 operating systems, and Microsoft Exchange Online. Utilize ServiceNow or equivalent IT ticketing system for managing tasks and communicating with end users. Manage network devices, cabling, and VPN connections. Requirements Proficiency in Cloud Technologies Experience with Active Directory Knowledge of Backup Technologies Familiarity with Computer Hardware Expertise in Azure Active Directory Proficiency in ServiceNow Platform Experience with Microsoft Office 365 Knowledge of Microsoft Windows 10 and Windows 11 Familiarity with Microsoft Exchange Proficiency in Windows Intune Experience with Network Cabling Knowledge of VPN Technologies Familiarity with Multi-Factor Authentication (MFA) Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
