Are you someone who thrives on delivering top-notch customer service in a fast-paced environment? At Truck Centers, Inc., we’re looking for a Service Advisor to be the friendly face of our Service Department. If you’re a great communicator who enjoys helping people navigate their service needs, we’d love to have you on our team!About the Role:
As a Service Advisor, you’ll be the go-to person for our customers, whether they’re calling in or visiting in person. Your role will involve listening to their concerns, documenting repair requests, and conducting initial inspections to ensure our team delivers efficient, high-quality service.Schedule:Monday-Friday, 3:30 PM – MidnightPotential to work 12:00 PM – 8:30 PM if needed.Key Responsibilities:Greet and assist customers as they arrive at the Service department.Create detailed repair orders and schedule service appointments using our Dealer Management System and digital tools.Talk with drivers to understand their concerns, perform preliminary inspections, and record accurate information for repair orders.Verify account details, check for recalls, review repair histories, and confirm warranty coverages.Maintain clear communication with customers throughout the service process to ensure transparency and satisfaction.Coordinate towing services and other sublet purchase orders as needed.Obtain necessary approvals to initiate repairs and coordinate with the Service Dispatcher for vehicle assessments.Offer guidance on dealership amenities and arrange shuttle services for customers waiting on-site.Collaborate with the Dispatch team to manage the logistics of vehicle pick-up and delivery.Monitor customer feedback and actively seek ways to improve their experience.Communicate repair processes and solutions clearly, ensuring customers feel confident and informed every step of the way.Why Join Us?
At Truck Centers, Inc., we’re all about people. Our team is passionate about providing excellent service while fostering a positive and supportive environment. If you’re ready to take the next step in your career and make a difference for our customers, this is the opportunity for you!
