Description We are offering an exciting opportunity for a Customer Service Representative in ELGIN, Illinois. The role involves processing customer applications, maintaining customer records, and resolving inquiries. As a Customer Service Representative, you will be expected to manage customer accounts and take appropriate actions when necessary.Responsibilities: Accurately compile data for customer business reviews, price adjustments, rebates, and catalogs. Perform customer onboarding by ensuring all necessary documentation is submitted and on file. This includes coordinating location validation and attending internal onboarding meetings. Regularly process assigned recurring reports. Analyze data and make recommendations based on the insights drawn. Respond to interdepartmental requests submitted through the shared inbox in a timely manner. Manage corporate customers by working cross-functionally to complete price adjustments and rebates. Conduct analysis for price file uploads to prevent loading low-profit pricing. Assist with researching, verifying, and releasing order holds for low profit and price discrepancy flags. Maintain a proactive nature with a sense of urgency in managing long-term projects. Proficient with Microsoft Office Suite, particularly Microsoft Excel and Microsoft Word. Requirements Must hold a minimum of 1 year experience as a Customer Service Representative Proficient in answering inbound calls and managing call center customer service Demonstrated ability to provide excellent customer service Skilled in data entry with a high level of accuracy Exceptional at email correspondence, able to respond promptly and professionally Experience with both inbound and outbound calls in a detail oriented setting Proficiency in Microsoft Excel and Microsoft Word is required Familiarity with order entry systems and procedures Ability to schedule appointments efficiently and accurately Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
