Description An exciting Customer Service Lead based near Elk Grove Village, Illinois. As a Customer Service Representative Lead, you will be a key player in our clients customer care team, addressing customer queries, managing customer escalations, and ensuring high-quality customer service. Compensation: $55k-$60k AnnuallyBenefits: Medical, Dental, Vision, 401k, Paid Holidays, PTO, and Sick days Responsibilities Solves customer issues effectively and manages customer escalations in a timely manner. Trains and develops the Customer Care Team to enhance their performance and skills. Handles technical and customer escalations with professionalism and efficiency. Maintains and updates corporate ordering portals and product catalogs. Enters and processes orders in SAP, ensuring accuracy and timeliness of order fulfillment. Other duties as required.Requirements Proficient in Data Entry, ensuring accuracy and speed in capturing customer information Ability to handle Email Correspondence effectively, responding to customer queries and complaints in a timely and empathetic manner Experience with handling both Inbound and Outbound Calls, adept at managing customer expectations and providing excellent service Skilled in Order Entry, able to process customer orders quickly and efficiently to ensure customer satisfaction Familiarity with SAP or similar ERP systems, able to navigate and utilize the system effectively for various customer service tasksTalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
