Data Center Technician - Hardware PlannerJob ID183334Posted10-Sep-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestData Centers, Digital & Technology/Information Technology, Engineering/MaintenanceLocation(s)Elk Grove Village - Illinois - United States of AmericaJOB SUMMARYThis role provides on-site support for the provision and maintenance of DCS Information Technology (IT) services within the assigned Data Center environment. Serves as the first responder to investigate any issues or concerns relating to the Data Center systems. Activities typically include conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall general maintenance & housekeeping of the DCS IT services.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform hardware installations (rack / stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Also, perform hardware decommissions and cable removal. Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures.Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.Perform remote hands support e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities and ensure their compliance with site standards.Carry out daily housekeeping checks of the data halls, and record findings. Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, approving, and closing associated assigned tickets. Ensure that Method Statements and Risk Assessments are always prepared and used for all tasks undertaken completing safe working practices. Ensure that Method Statements and Risk Assessments are prepared and used for all tasks undertaken always completing safe working practices.SUPERVISORY RESPONSIBILITIESNo formal supervisory responsibilities in this position.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCEHigh School Diploma/GED required; associate degree preferred. 2-4 years of experience in computer science, Management Information Systems, business management or a related field.Accredited training in the installation of copper and fiber structured cabling systems preferred. Previous experience of using Remedy, DCIM tools and BMS systems.CERTIFICATES and/or LICENSESNoneCOMMUNICATION SKILLSAbility to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.FINANCIAL KNOWLEDGERequires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.REASONING ABILITYAbility to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.OTHER SKILLS and/or ABILITIESAbility to learn new technologies with an interest in expanding and applying this knowledge as they emerge. A good understanding of fault diagnostic techniques including the use of handheld test equipment. Ability to lift to 50 lbs. An understanding of the Data Center environment, and the working restrictions applicable to such environments.SCOPE OF RESPONSIBILITYDecisions made with general understanding of procedures and company policies to achieve set results.Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the futureEqual Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
