Customer Service Representative

Customer Service Representative

05 Feb 2024
Illinois, Joliet, 60431 Joliet USA

Customer Service Representative

Vacancy expired!

Description:JOB SUMMARYThe Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution. Communication through email and telephone with company staff, Independent Contractors (ICs) and pickup and delivery contacts. Maintaining accurate data in each order tracked in CRM.ESSENTIAL FUNCTIONSThe tasks, duties and responsibilities of the position that are the most important to get the job done Manage execution of customer orderso Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followedo Ensure orders are efficiently executed through “linking” of multiple orderso Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storageo Communicate timely by email, telephone and CRM with company staff, ICs and pickup and delivery contacts, escalating issues to management as appropriateo Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documentso Create tasks and follow through to maintain accurate time sensitive noteso Ensure compliance with company policies and procedureso Ensure adherence to applicable DOT regulations and Federal, State and Local laws In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs Manage Storage Facility (where applicable)o Manage on a daily basis the storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications Checking vehicle in and outo Reviewing vehicles and noting damage & issueso Taking inventory of any items left in vehicle Moving vehicle in and out of loto Bring vehicle into secure lot when Drivers drop them offo Bring vehicle out of lot and having them stage for Drivers to pickup Inventoryo Accounting all cars are on the loto Ensuring vehicle are starting and communicating issue to our HQ to have them addressbefore they are reactivated.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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Job Details

  • ID
    JC50999515
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Aston Carter
  • Date
    2024-02-06
  • Deadline
    2024-04-06
  • Category

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