Description:We are seeking a Customer Service Representative (CSR) for our Sales Team, where you’ll play a vital role in growing and supporting our customer base. The CSR will be key to delivering outstanding customer service while contributing to our sales initiatives. The ideal candidate will have prior customer service experience, preferably in a technical or industrial setting, and be a detail-oriented, proactive problem-solver dedicated to delivering high-quality support, driving customer satisfaction, and building long-term loyalty. Process customer quotes, purchase orders, RMAs, and related tasks efficiently and accurately. Provide product information, pricing, and order status updates to customers. Identify and prioritize issues, coordinating with engineering, production, and other departments to ensure timely solutions. Maintain a strong follow-up system and handle scheduled callbacks. Assist outside sales representatives with quotations, proposals, and customer inquiries. Document and communicate customer interactions in the company database. Proactively promote products and services through various channels and share opportunities with the sales team. Support the RMA process and address customer concerns to ensure complete satisfaction.
Inbound calls - 30-40 calls a day. Could be less or could be more based on day
Handling online chats daily - not very many but they have a chat line
Order Entry - 5-20 orders a day with 2-10 line items on avg
Supporting all product lines - over 1K SKEWS, 100's of parts.
Handling quotes for customers and providing them a rough quote with no PO's
Managed details on taxes for quoting and orders that need to be applied
Skills & Qualifications:Must Haves:
Customer Service within the B2B space from C&IP industry
Order Entry
Nice Haves:
ERP software
Previous experience with quoting orders
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
