Vacancy expired!
Job DescriptionIT Support Senior EngineerLocation: Lincolnshire, ILThe outdoors is a big place, and just as it offers endless adventures, so does our company.Our IT team at Camping World (www.campingworld.com) is in need of a senior IT Support Engineer – to help support our growing RV Sales & Service business.This IT Support Senior Engineer will be responsible for answering, evaluating, and prioritizing incoming phone, email and in-person requests for technical support. The ideal candidate will have extensive experience troubleshooting both Windows PC and Apple Mac desktop applications, Microsoft Office Suite, Windows 10/11 OS and VDI. As a Senior Engineer on our team, you will also help guide, mentor, and assist your junior level coworkers who may need to escalate issues they are unable to resolve on their own. This position is based out of our Lincolnshire, IL office.Responsibilities:
Install, troubleshoot, and monitor desktop hardware, OS and application software
You will be a resource and point of escalation for unresolved issues from your junior level peers.
Maintain accurate records of requests in our Service Desk application: ServiceDeskPlus
Manage network users through Active Directory, O365, Azure and Exchange according to corporate policy
Demonstrate initiative and ownership of assigned issues related to the team and internal clients
Perform other tasks as assigned
Working hours are from 8:00AM – 4:30PM CST, Monday thru Friday in-office.
You will be one of the main support contacts for our Lincolnshire, IL Corporate office. (This is not a hybrid or remote position)
Qualifications
Approximately 7+ years of experience in an advanced Technical Support role assisting end users that are both in person and remote
Previous Customer Service, and Retail Technology related experience is strongly desired
Innate interest and ability in troubleshooting End User Technical Issues
Wide range of experience in resolving issues with Windows PC operating system and hardware, network connectivity, printers, mobile devices, Email, conference system AV equipment, User Access Administration, New Hire onboarding, etc.
Ability to work at a high level of independence, utilizing resources with good judgement and a sense of urgency
Detail oriented with the ability to manage multiple issues/projects
Strong verbal and written communication skills, with the ability to communicate confidently and effectively to users at all levels of the business (C-Level Executive interaction included)
Ability to frequently lift, move and maneuver up to 50 lbs
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of associates serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV. A career at Camping World is more than a job; it is the chance to make a difference in the RV and outdoor community. Camping World is growing, this is your opportunity.Full-time associates are offered a comprehensive benefits package including medical, dental, vision, PTO, 401k, and more! Part-time associates are offered access to dental & vision coverage! For more information, please visit: www.mycampingworldbenefits.comWe are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
