The following responsibilities represent the essential functions of this position but are not intended to be an exhaustive list. Management may assign or reassign duties and responsibilities as business needs require.Assist with investigating and resolving customer product quality concerns using established quality procedures and problem-solving methods.Assist with preparing and documenting 8D reports for customer quality issues.Process Return Material Authorizations (RMAs) as directed.Communicate with customers and internal departments to gather information needed to understand and investigate product concerns.Assist with customer visits and on-site investigations as needed.Receive, inspect, and evaluate returned products to help determine the cause of failures.Perform product testing and help recreate customer-reported failures.Use basic problem-solving tools, including 5 Whys and cause-and-effect analysis, to assist in identifying root causes.Document findings clearly and accurately.Assist with assigning and tracking corrective-action activities to ensure tasks are completed on time.Assist in reviewing corrective actions to determine whether they effectively address the identified issue.Assist with updates to production processes, work instructions, and controls when required.Assist with Engineering Change Requests (ECRs) and other quality documentation as directed.Maintain accurate records and complete required Q-Pulse reporting.Follow established quality procedures, work instructions, and company policies.Perform other duties as assigned by management.
