The IT Service Desk Analyst will provide first—and second-line technical support to internal staff. The successful candidate will require an aptitude for working with applications/systems to analyse, diagnose, and resolve staff problems, which may range from straightforward to more complicated technical issues. This role also includes a range of administration duties.Principle ResponsibilitiesProvide technical support to end users.Monitor corporate Service Desk and respond to calls.Redirect incidents/problems to appropriate resources.Identify incident trends based on calls.Monthly reporting of call volumes, resolutions, and mean time for closures.Administer PC systems to include upgrades, licensing, and patch management.Configure and deploy new equipment.Administer phone system.Work with vendor technical support to resolve incidents.Administer asset tracking.Other duties as assigned. Environmental Responsibilities Provide space on the facility server for storage of environmental documents. Arrange for the EC to have both read and write access to environmental documents on the server. Provide other data management support as required.Arrange for external technical support where problems cannot be resolved in-house.
