Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $2.0 billion multi-national company with manufacturing operations, distribution centers and sourcing offices worldwide. The company’s core businesses include the production, sales and service of products in the fencing and hardware, automotive and power equipment sectors.Established in 1907, Gabriel North America designs, manufactures and distributes suspension products for the automotive aftermarket and other specialty vehicles. The company is the current market leader in suspension systems products. Gabriel NA currently employs more than 1,100 salaried and hourly employees at several locations in the US and Mexico.The Program Manager position will lead all day-to-day operational requirements needed to manage key national programs. The position is responsible for planning, coordinating and directing all program related activities to ensure that consistent customer satisfaction and progressive growth is being achieved for assigned accounts. This role provides an excellent opportunity for a self-motivated, driven individual to contribute significantly to the success of an organization.Principle Responsibilities
Provides a central point of communication for customer inquiries, issues and conflict resolution to ensure excellent customer support
Management and development of teams
Understands and represents the Voice of the Customer and communicates all customer needs and considerations with key internal stakeholders
Ensures current programs and development projects meet customer needs and requirements
Leads cross-functional teams to ensure that program deliverables are consistently met on time and meet expectations
Facilitates the communication of forecast projections and anticipated customer requirements to ensure the continuous availability of company products for delivery to customers
Reports monthly on key customer metrics and budget requirements
Intermittent travel to customers / vendors
Competencies
Manages Work
Results Oriented
Agile Learner
Builds Trust
Customer Focus
Education/Experience:
4 year Bachelor’s Degree
5-10 years business experience. Preferably in a program management, product management or account management type role with heavy customer interface
This position is in the Automotive industry. A background in the Automotive Aftermarket retail or commercial landscape is highly preferred
People management
Microsoft Office Suite
Advanced Excel preferred
SAP experience preferred
All your information will be kept confidential according to EEO guidelines.
