Excellent Contract to Hire opportunity, please apply today if you have 3 years Help Desk experience with:
Windows 10
Active Directory
VPN Access
Mobile Device Support
High Call Volume
Thrive in fast pace
Day-to-Day Responsibilities:
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Performs other duties as assigned.
Supports the organization's quality program(s).
Is this a good fit? (Requirements):
3 years of computer systems related experience or equivalent combination of education and experience required to include
2 years propriety software support experience
1 year Windows operations system troubleshooting experience
JURIS or claims management application experience preferred
Associate degree in a computer technology field preferred
Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
Analytical, interpretive and decision-making skills
Strong organizational skills
Excellent interpersonal and customer service skills
Excellent negotiation and conflict resolution skills
Strong stress and time management skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
