IT Support Associate

IT Support Associate

25 Sep 2024
Illinois, Naperville, 60563 Naperville USA

IT Support Associate

Vacancy expired!

Long term contract Opportunity!

Title: IT Help Desk

Location: Naperville, IL 60563

Term: 7 Months Contract to hire

Day-to-Day Responsibilities:
  • Identifies, researches, resolves and responds to a high volume of simple to complex issues or questions received from internal and external customers.
  • Provides status and follow-up information to internal or external customers.
  • Escalates calls to the appropriate departments.
  • Documents customer issues in call tracking system timely and accurately.
  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
  • Has ability to Install and configure various commercial products on windows operating systems and help debug these applications.
  • Provides technical support and guidance to users

Is this a good fit? (Requirements):
  • Strong computer knowledge including, but not limited
  • to, Windows OS, Outlook and Microsoft Office
  • Analytical, interpretive and decision-making skills
  • Strong organizational skills
  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Strong stress and time management skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies
  • Problem-solving - employ creative and technical
  • problem-solving techniques while installing,
  • configuring and maintaining Windows systems.

If this sounds like the perfect fit, Apply Today!

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Job Details

  • ID
    JC20215753
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    MATRIX Resources, Inc.
  • Date
    2021-09-24
  • Deadline
    2021-11-22
  • Category

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