Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job SummaryResponsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames. Ensures implementation objectives and client expectations are met. Works under supervision/guidance and is accountable for individual results.Job DescriptionCore Responsibilities:
Schedules deliverables and required tasks for client installations, including ensuring deliverables are approved and uploaded to the portal within 24 hours.
Provides ongoing site updates hourly and adhere to all client established deadlines for scheduling.
Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
Keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
Escalates operational issues to management.
Maintains levels of productivity by meeting KPI (Key Performance Indicators) goals and completing tasks.
Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Skills:Customer-Focused; Workplace Organization; Professional Etiquette; Adaptability; Teamwork; Communication; Critical Thinking Problem Solving; Resilience; Professional IntegritySalary:Base Pay: $17.35The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.EducationHigh School Diploma / GEDRelevant Work Experience0-2 YearsJob Family Group: Sales
