Sr Claims Analyst FL - CV08DEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Global Financial Lines policies provide claims made coverage to insureds. The Senior Claims Analyst will handle more complex primary and excess financial lines claims than the Claims Analyst with less management oversight.Job duties include:Claim File Management
Plan, recommend, reserve and execute file strategies including investigation, valuation, disposition and settlement of assigned claims of low to moderate exposure and/or complexity, in a manner consistent with corporate claim settlement policies and procedures, and statutory, regulatory and ethics requirements
Appropriately escalate matters to Team Lead/management per escalation protocols
Independently draft and issue timely reservation of rights letters on all files and independently draft denials for management review
Properly assesses the exposure of assigned claims. Plan and organize, establish priorities, anticipate issues, determine realistic completion dates, know and communicate the status of assignments, appropriately manage vendors
Demonstrate increasing ability and continued development with respect to appropriately interpreting and applying financial lines insurance coverage concepts, including how to trigger other insurance when indicated
Demonstrate development regarding technical and jurisdictional expertise
Maintain current knowledge of claim loss cost management initiatives, and utilize them appropriately and in a manner consistent with company practices and procedures
Identify and properly utilize mitigation, subrogation, and other recovery opportunities
Customer Service
Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers
Obtain first-hand customer information; use it for improvements in products and services
Establish and maintain effective relationships with customers, gaining their trust and respect. Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.
Business Acumen and Technical Expertise
Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment.
Accurately resolve coverage and compensability issues.
Demonstrated experience investigating, evaluating and successfully negotiating/mediating claims to appropriate disposition.
Possess superior analytical and critical thinking skills;
Excellent time management abilities
Possess the technical knowledge to properly reserve claims
Properly apply statutory laws and regulations of applicable jurisdiction
Demonstrate advanced expertise to utilize claim management practices to effectively manage loss costs
Contribute to loss cost management by recognizing potential for Subrogation and Special Investigation
Teamwork and Team Building
Support and help create a team environment that celebrates diversity and Inclusion
Support and assist in building a high performing team with diverse characteristics, where individual differences are valued
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization
This position will handle files in more than one claims systems
Qualifications
Technical expertise in managing claims
Self-starter, resourceful and independent
Ability to work in a fast-paced environment and ability to prioritize work
Outside the box thinking to negotiate creative resolutions
Strong computer proficiency in utilizing software programs, knowledge of ECOS claim system a plus
Strong communication skills, oral, written, collaboration and negotiation
Excellent time management and organizational skills
Superior customer service skills
Adept at managing conflict as an opportunity to listen and share information while negotiating a win/win outcome that supports The Hartford's and the insured’s best interests
College degree required; J.D. a plus
At least three years of successful relevant experience handling third-party claims or litigation, with a career history of increasing responsibility
Experience with claims-made coverage a plus
State adjusting licenses will be required; a plus if already obtained
Proficiency in using Microsoft Word and Excel
Operate under the mindset of The Hartford's Behaviors: be courageous, break through, and better the experience
This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.CompensationThe listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$104,240 - $156,360Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits) Human achievement is at the heart of what we do.We believe that with the right encouragement and support, people are capable of achieving amazing things.We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.About Us (https://www.thehartford.com/about-us) Culture & Employee Insights Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) Benefits Legal Notice (https://www.thehartford.com/legal-notice) Accessibility StatementProducer Compensation (https://www.thehartford.com/producer-compensation) EEO Privacy Policy (https://www.thehartford.com/online-privacy-policy) California Privacy PolicyYour California Privacy Choices (https://www.thehartford.com/data-privacy-opt-out-form) International Privacy PolicyCanadian Privacy Policy (https://www.thehartford.com/canadian-privacy-policy)
