Top 3-5 skills, experience or education required for this position:
Exceptional customer service and communication (verbal and written). Will need to assist user within and external consultants with system navigation questions. Ability to provide white glove service to internal/external customers and clients.
Detail oriented
Ability to multi-task
Minimum 2 years of experience with system support/projects and prefer customer service experience
Demonstrates the ability to make the complex easy for others to understand
This role supports the company's consultant contracting and sponsorship technology involving departmental or cross-functional teams focused on the delivery of new or existing solutions.Responsibilities:
Assists with the maintenance of the Business Services Group systems (data management, integration, system development, change management and training support) and interacts extensively with employees worldwide
Provides user assistance for system navigation questions and issues
Requests estimates from vendors and authorization approvals from internal stakeholders.
Applies analytical thinking skills to diagnose and make recommendations on systems and internal processes. Incorporates knowledge of business and technology to make recommendations
Proactively recommends improvements to streamline current processes and reduce cycle time.
Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides input to project planning.
Develops project plans that integrate and align with cross departmental processes and other projects, provides innovative solutions to overcome project hurdles.
Acts as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost-effective resource utilization, and improve employee effectiveness.
Experience Level = 5-7 YearsAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
