Position Purpose:The Customer Solutions Lead plays a critical role in the Municipal Water Contract Operations (MWCO) Growth organization. This position bridges technical expertise with client engagement, helping design and package compelling, coherent, and competitive offers that reflect Veolia’s “Professional Operations” standard of excellence. By combining a deep understanding of municipal utility operations with a consultative, client-first mindset, the Customer Solutions Lead will translate client needs into structured solutions that drive sustainable growth for Veolia and lasting impact for our partners.At Veolia, you will be part of a global leader in resource management, committed to building sustainable communities. As a Customer Solutions Lead, you will sit at the intersection of strategy, technical excellence, and client partnership — shaping how cities deliver essential water services for the future.Primary Duties/Responsibilities:Client Engagement & Solution DesignAct as a trusted advisor to municipal clients, uncovering operational, financial, and strategic needs through dialogue and field engagement.Collaborate with business developers to shape client-centric solutions that align with Veolia’s Professional Operations value proposition.Lead the development of tailored solution roadmaps, painting the partnership journey for clients over time.Offer Structuring & PackagingTranslate client needs into structured, market-ready offers with clear scope, KPIs, resourcing, and business models.Partner with Technical Solutions colleagues to ensure offers are comprehensive, executable, and competitive.Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice.Innovation & GrowthIdentify opportunities to incorporate new technologies, business models, and operational innovations into client offers.Maintain awareness of industry trends, competitor positioning, and emerging client needs.Contribute to Veolia’s growth machine by continuously refining and standardizing offers for scalability.Internal CollaborationMentor and support business developers in incorporating solutions into sales engagements.Share best practices and contribute to building an offer library for MWCO.
