The Manager, Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The Manager, Nurse is responsible for managing the clinical staff in the Practice, overseeing various clinical functions that impact patient care, patient flow, and patient satisfaction; and maintaining a solid understanding of all relevant policies, procedures, and regulatory requirements. The Nurse Manager oversees the telephone triage function performed by the clinical staff and provides staff education related to clinical care and quality issues. This position will also have an active role in providing direct patient care.Responsibilities:Manage the clinical staff including telephone triage function, providing direction, inspiration and counselingOversee various clinical functions that impact patient care, patient flow and patient satisfactionOversee office-based proceduresProvide staff education related to clinical care and quality issues to provide excellence in patient careMaintain solid understanding of all relevant policies, procedures, and regulatory requirements ensuring complianceWork closely with practice and physician leadership to ensure smooth and efficient operations in the practice in an environment that is both challenging and rewardingConsistently model the organization's philosophy of customer service
