The Manager, Operations reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The manager holds the authority and accountability for the management of various related cardiovascular programs. In addition, the Manager facilitates achievement of BCVI’s goals through coordinating program development efforts in cardiovascular clinical care, research and education.  This role is responsible for coordinating all business services including staff modeling, program budget development, quality reporting and analysis, and financial preparation and analysis as warranted. This position is instrumental in providing key data for support of the BCVI and assisting with the development of strategies to successfully compete for market penetration.  The Manager also facilitates achievement of BCVI’s goals through coordinating program development efforts in cardiovascular clinical care, research and education.  This individual is responsible for coordinating all business services including staff modeling, program budget development, quality reporting and analysis, and financial preparation and analysis as warranted. This position is instrumental in providing key data for support of the BCVI and assisting with the development of strategies to successfully compete for market penetration.  The Manager, Operations collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction. The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision. The Manager identifies and develops organizational talent and embraces continuous learning of self and others.Responsibilities:Core Skills: OperationsAttracts, develops, and retains exceptional care givers and provides those care givers with an environment that fosters excellence through continuous learningCollaborates with Human Resources and other managers to ensure appropriate staffingAdvances innovative retention strategies for staffCollaboratively manages the disciplinary process when appropriateFacilitates the annual performance review processEnsure application of staffing toolsManages people and resources to ensure safe and efficient patient care operationsCollaborates with the coordinator to ensure optimal staffing and scheduling practices are achievedEmbeds innovative strategies to support a healthy practice environment that encourages break time and reduces worker fatiguePartners with the clinical and non-clinical support services departments to ensure optimal patient throughputSupports care coordination and response to operational issuesEnsures sustained Control phase of DMAIC for all process improvement initiativesEnsures regulatory and billing compliancePerforms assessments and evaluations to determine approach to implementation of new processes, protocols, and proceduresResponsible for Environment of CareIdentify processes and outcomes which are important for customer satisfaction, technical quality, regulatory compliance or other institutional prioritiesBasic Core skills:Customer Focus:Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.Creative Leadership:Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.Coaching and Development:Provides daily, just-in-time feedback to improve performance and self-esteem of staff.Tracks coaching discussions and actual performance of associates to ensure accountability.Seeks ways to match staff members’ talents and career interests with organizational opportunities.Continuous Learning:Continually examines ways to improve business relationships with customers, suppliers, community, etc.Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.Additional Key Functions: Cardiovascular programs:Ensures all staff and shifts have appropriate supervision and monitoring to ensure effective, safe, efficient, productive and high quality operations.Ensures a safe high quality work environment for the delivery of care and services.Identify and manage cross-project dependencies and resolve conflicting priorities.Facilitate and ensure cross-functional resource support for projects.Advocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budgetCoordinates the development and execution of the operational/system implementation, and communication plans for various cardiovascular projects.Develops and maintains relationships with all customer including staff, physicians and vendors.Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targetsCreates annual operating budget and is accountable for monthly financial performanceCreates and implements capital request, replacements and departmental projectsPartners with the leadership to advance improvement initiatives and opportunitiesAdvocates the use of effective and proven project management, quality process improvement methodologies and budget management techniques to support defined project objectives on-time and on-budgetCoordinates the development and execution of the operational/system implementation, and communication plans for various cardiovascular projects.Assist in monitoring and approving construction schedules with the expertise of the assigned Facilities Project Manager (when applicable)Develops and maintains relationships with all customer including staff, physicians and vendors.
