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Description This position will be 3p-11:30p. They will work 4 days per week with rotating weekends. One weekend on, the next weekend off.Patient Service Representative IImmediate opening onsite in Park Ridge IL for a Patient Service Representative IThe Primary purpose for the Patient Service Representative I:Manages front desk responsibilities, including greet, check-in, register walk-in patients, answer phones and collect patient responsibility. Reviews and/or obtains demographic and insurance information and collects patient responsibility. Informs the patient of the organization expectation of payment at time of service.Completes the registration process on walk-in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred in EPIC EMRWorks assigned EPIC work queues, following the department's work flow process.Verifies insurance benefits, obtains/calculates patient responsibility and request payment. Communicates topatient the organization expectation of payment at time of service.Collaborates with Financial Advocate to coordinate patient's financial resources and responsibilities including requesting patient to sign a Financial Obligation Form (FOF) or Advanced Beneficiary Notice (ABN) as needed.Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. Performs visit closure, including checking out patients, collecting additional patient responsibility (when applicable) and providing patient with appropriate documents.Schedules patient visits using guidelines established within scheduling system.Assists with new caregiver onboarding.Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements,guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insuranceTo Qualify for the Patient Service Representative I you must have clearly displayed on your resumeHigh School Diploma or equivalent 1 year of experience working front desk in a medical officeTraining and proficient using EPIC EMR Requirements Epic EMR, Medical Terminology, Medical Insurance Verification Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .
