IT Telephony Architects provide technical leadership in the design, implementation, and support of their cutomer's Cisco-based telephony and Enterprise Call Center environment.
Interpersonal Skills/Characteristics
Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks
Functions well in a team environment and is equally successful functioning independently
Provides technical leadership for the team
Manages time effectively and meets deadlines
Able to communicate effectively with all levels of the organization
Consistently exercises sound judgment in alignment with business and technical best practices
Qualifications
Associate's Degree, Bachelor's Degree, or equivalent education and experience
Seven years of experience supporting and implementing telecommunication solutions
Able to define, communicate, and lead others in the implementation of a business-driven telephony strategy
Experience with ICM Call Flow creation, Finesse Gadget development, and SQL skills.
Experience maintaining, and debugging:
Unified Cisco Contact Center Enterprise, 12.5
CVP
Cisco Unified Call Managers
VoIP Gateways
Able to develop technical processes in alignment with business and industry best practices
Basic Knowledge of VMWare Infrastructure
Provide and maintain thorough documentation
Operational knowledge of large distributed Local Area and Wide Area Networks
Additional Experience preferred but not required:
Experience with Call Recording solutions
Experience with SIP
Experience with CVP Call Studio
Experience interoperating different PBX environments as part of Enterprise
Industry recognized telephony and data networking certifications
location: Peoria, Illinois
job type: Permanent
salary: $80,000 - 95,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
IT Telephony Architects provide technical leadership in the design, implementation, and support of their cutomer's Cisco-based telephony and Enterprise Call Center environment.
qualifications:
Experience level: Experienced
Minimum 7 years of experience
Education: Bachelors
skills:
Cisco (5 years of experience is required)
ICM
finess gadget
SQL
Cisco unified contact center (4 years of experience is required)
VoIP Gateway
LAN
WAN
CVP (4 years of experience is required)
cisco unified call manager (4 years of experience is required)
architecture (3 years of experience is required)
design
implementation
scripting (4 years of experience is required)
pbx
SIP
Call recording solutions
CVP Call Studio
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
