IT Telephony Contact Center Engineer

IT Telephony Contact Center Engineer

Vacancy expired!

job summary:

Overview

IT Telephony Architects provide technical leadership in the design, implementation, and support of their cutomer's Cisco-based telephony and Enterprise Call Center environment.


Interpersonal Skills/Characteristics

• Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks
• Functions well in a team environment and is equally successful functioning independently
• Provides technical leadership for the team
• Manages time effectively and meets deadlines
• Able to communicate effectively with all levels of the organization

• Consistently exercises sound judgment in alignment with business and technical best practices

Qualifications

• Associate's Degree, Bachelor's Degree, or equivalent education and experience
• Seven years of experience supporting and implementing telecommunication solutions
• Able to define, communicate, and lead others in the implementation of a business-driven telephony strategy
• Experience with ICM Call Flow creation, Finesse Gadget development, and SQL skills.
• Experience maintaining, and debugging:
  
  
  
  • Unified Cisco Contact Center Enterprise, 12.5
  • CVP
  • Cisco Unified Call Managers
  • VoIP Gateways
  
  
• Able to develop technical processes in alignment with business and industry best practices
• Basic Knowledge of VMWare Infrastructure
• Provide and maintain thorough documentation
• Operational knowledge of large distributed Local Area and Wide Area Networks

Additional Experience preferred but not required:

• Experience with Call Recording solutions
• Experience with SIP
• Experience with CVP Call Studio
• Experience interoperating different PBX environments as part of Enterprise
• Industry recognized telephony and data networking certifications

location: Peoria, Illinois

job type: Permanent

salary: $80,000 - 95,000 per year

work hours: 8am to 5pm

education: Bachelors



responsibilities:

IT Telephony Architects provide technical leadership in the design, implementation, and support of their cutomer's Cisco-based telephony and Enterprise Call Center environment.






qualifications:

• Experience level: Experienced
• Minimum 7 years of experience
• Education: Bachelors

skills:

• Cisco (5 years of experience is required)
• ICM
• finess gadget
• SQL
• Cisco unified contact center (4 years of experience is required)
• VoIP Gateway
• LAN
• WAN
• CVP (4 years of experience is required)
• cisco unified call manager (4 years of experience is required)
• architecture (3 years of experience is required)
• design
• implementation
• scripting (4 years of experience is required)
• pbx
• SIP
• Call recording solutions
• CVP Call Studio

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.