IT Telephony Contact Center Engineer

IT Telephony Contact Center Engineer

02 Nov 2021
Illinois, Peoria, 61615 Peoria USA

IT Telephony Contact Center Engineer

job summary:

Overview

IT Telephony Architects provide technical leadership in the design, implementation, and support of their cutomer's Cisco-based telephony and Enterprise Call Center environment.


Interpersonal Skills/Characteristics


  • Organized professional who is able to prioritize and deliver multiple concurrent projects/tasks
  • Functions well in a team environment and is equally successful functioning independently
  • Provides technical leadership for the team
  • Manages time effectively and meets deadlines
  • Able to communicate effectively with all levels of the organization


  • Consistently exercises sound judgment in alignment with business and technical best practices

Qualifications

  • Associate's Degree, Bachelor's Degree, or equivalent education and experience
  • Seven years of experience supporting and implementing telecommunication solutions
  • Able to define, communicate, and lead others in the implementation of a business-driven telephony strategy
  • Experience with ICM Call Flow creation, Finesse Gadget development, and SQL skills.
  • Experience maintaining, and debugging:

    • Unified Cisco Contact Center Enterprise, 12.5
    • CVP
    • Cisco Unified Call Managers
    • VoIP Gateways

  • Able to develop technical processes in alignment with business and industry best practices
  • Basic Knowledge of VMWare Infrastructure
  • Provide and maintain thorough documentation
  • Operational knowledge of large distributed Local Area and Wide Area Networks


Additional Experience preferred but not required:

  • Experience with Call Recording solutions
  • Experience with SIP
  • Experience with CVP Call Studio
  • Experience interoperating different PBX environments as part of Enterprise
  • Industry recognized telephony and data networking certifications



location: Peoria, Illinois

job type: Permanent

salary: $80,000 - 95,000 per year

work hours: 8am to 5pm

education: Bachelors



responsibilities:

IT Telephony Architects provide technical leadership in the design, implementation, and support of their cutomer's Cisco-based telephony and Enterprise Call Center environment.






qualifications:


  • Experience level: Experienced
  • Minimum 7 years of experience
  • Education: Bachelors


skills:
  • Cisco (5 years of experience is required)
  • ICM
  • finess gadget
  • SQL
  • Cisco unified contact center (4 years of experience is required)
  • VoIP Gateway
  • LAN
  • WAN
  • CVP (4 years of experience is required)
  • cisco unified call manager (4 years of experience is required)
  • architecture (3 years of experience is required)
  • design
  • implementation
  • scripting (4 years of experience is required)
  • pbx
  • SIP
  • Call recording solutions
  • CVP Call Studio



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Related jobs

Job Details

  • ID
    JC5441646
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $80k - 95k per year 80k - 95k per year
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

Jocancy Online Job Portal by jobSearchi.