Lead Cross-Utilized AgentConnecting People, Uniting the World, every step of the way at the airportDo you find the idea of working at an airport exciting? Are you passionate about customer service and working around planes? Then being a Cross-utilized Agent at United Ground Express, a subsidiary of United Airlines, is the job for you!Cross-utilized Agents can do it all. They help passengers throughout the airport – at the ticket counter, kiosk, gate, baggage service office, on the ramp, and more!
No two days are ever the sameIn the Lobby
As a Customer Service Agent, you’ll make every interaction a positive one
Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool and collected
To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations
Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day
Other duties include but are not limited to are:
o Lift baggage and boxes/packages weighing up to 70 lbs.
o Stand for up to 4 hours during a shift
o Operate the passenger loading jet-way bridge
On the Ramp
You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot
You must love physical activity, as you will be lifting as many as 100 items per flight, some weighing as much as 70 lbs
You’ll need a commitment to safety at all times, including an attention to detail and your surroundings
You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees
Other duties include, but are not limited to are:
o Ensure compliance with FAA regulations and policies
o Read/interpret aircraft load sheets, checked baggage tags, and cargo labels
You’ll be provided the tools you need on the Runway to Success!
We provide paid training, including orientation, classroom, virtual, and on-the-job training
Once you’ve got the basics, you’ll load and unload aircraft and perform other duties such as de-icing, marshaling aircraft and driving a wide variety of mechanical equipment like cargo carts and conveyor belts
As you grow in your career, you can explore other opportunities such team lead, become a supervisor or manager, corporate opportunities and more
You’ll also have the ability to transfer to other locations within our amazing network
Flexibility
Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day and night shifts, weekends, and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential – we’ve got flight schedules to meet!
We reward your efforts
$14.00 per hour, per the union contract
$1.50 additional premium Lead pay
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)
UGE requirements
High school diploma, GED or preferred
Minimum of 18 years old
Must possess a valid state issued driver’s license
Excellent communication skills
Must be able to read, write, and speak English fluently
Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces
Must be able to be alert to moving vehicles or aircraft and use radio equipment
Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
Legally authorized to work in the United States without sponsorship
Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
Successful completion of interview required to meet job qualifications
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBTJob: United Ground Express Organization: United Ground Express Title: Part-Time Lead Cross-Utilized Customer Service Agent - (INTERNAL ONLY), General Wayne A. Downing Peoria International Airport - (PIA) Peoria, IL Location: IL-PIA - Peoria Requisition ID: PIA00000081
