Career Area:SalesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Caterpillar's Global Construction & Infrastructure (GCI) North America Managed Accounts team is looking for a Senior Product Support Account Manager with responsibility to cover key Corporate and National Accounts in the U.S. and Canada.In this role, you will maintain effective internal and dealer partnerships and manage relationships with key accounts so that sales objectives can be achieved. You will develop and execute account strategies and activities for assigned accounts, identifying business needs and problems and be accountable for the development and implementation of market strategies as well as securing commitment of Caterpillar and Dealer resources to assure continued customer satisfaction.What You Will Do:
Consult with dealers and internal business partners on the subject of aftermarket sales and service support to “corporate account” customers.
Design processes for informing customer of solutions, dates, anticipated delays and any additional information needed by the customer.
Work directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.
Follow organizational policies and procedures, staying abreast of compliance requirements, and maintaining clear and direct line of communication within the organization to meet customer requirements.
Skills You Have:Extensive level of Experience in:
Customer Focus, Relationship Management and Effective Communications : Ability to maintain productive, long-term relationships with clients, internal and dealer parties, clear and effective communications, and to facilitate the creation of the 'right' products and services to resolve customer business issues.
Value Selling: Ability to differentiate support offerings that address clearly understood customer needs and to qualify sales prospects based on a clear understanding of customer business needs and the organizations ability to meet those needs.
Negotiation, Decision Making & Critical Thinking: Ability to negotiate successfully across the organization, with dealers and clients in a constructive and collaborative manner and to accurately analyze situations in order to reach productive decisions based on informed judgment. Detail the risks of negotiation breakdown from each party's perspective and protect own position, while demonstrating willingness to achieve win-win.
Account Management: Ability to manage day-to-day activities, providing services and support to existing clients and to advise on the appropriate solutions to complex customer accounts problems.
Industry Knowledge : Working knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters.
Top Candidates Will Also Have:
Extensive commercial experience involving dealer and/or customer facing positions
Specific industry experience with Construction Industry products, services, work tools and digital solutions exposure
Bachelor’s degree preferably in engineering, business or marketing
Additional Information:
Travel: requires up to 40% travel within assigned territory
Work Location: Peoria, IL
Hybrid work policy (3-day weekly office presence required)
Domestic relocation assistance is available
Summary Pay Range:$144,960.00 - $217,320.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.Benefits:Annual incentive bonus planMedical, dental, and vision coveragePaid time off plan (Vacation, Holiday, Volunteer, Etc.)401k savings planHealth savings account (HSA)Flexible spending accounts (FSAs)Disability benefitsLife InsuranceParental leaveHealthy Lifestyle ProgramsEmployee Assistance ProgramsVoluntary Benefits and Employee DiscountsTuition ReimbursementCareer DevelopmentSubject to annual eligibility and incentive plan guidelines .Posting Dates:January 21, 2025 - February 3, 2025Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .
