Customer Success Client Engagement & SupportServe as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.Platform Expertise & InsightsHelp clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.Experience working with excel, PowerPoint, Thinkcell and AI toolsContinuous ImprovementStay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
