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TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.Here's the impact you will make and what we will accomplish togetherTELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.TELUS is seeking an ambitious, professional individual to; support and teach customers how to use TELUS ERP. Interface with TELUS management and client users and management. Identify business processes in order to offer suggestions on the setup and use of the application.Here's How
Support customers how to use software programs
Liaison between customers and technical team
Collect information from customers when they request change (e.g. report customizations) or report problems with an application
Provide timely updates to customers
Program testing and troubleshooting Special projects
Ensure all customer action requests are completed within schedule, and delivered satisfactorily to the client's requirements
Promote professional services to add to revenue stream
Assist with Genform implementation and testing
Track customer support requests with resolution
What you bring to this roleKnowledge and Skills
Understanding of ERP systems
The ability to multi-task and maintain organization in a hectic environment
Team player, contributes to a positive work environment
Excellent communication and interpersonal skills, especially with customers
Knowledge of Windows, Word, Excel, and other PC applications
Ability to read, analyze and interpret business requirements, system documentation, and technical procedures
Secures and identifies possible causes of problems
Develops alternative courses of action and makes decisions based on logical assumptions that reflect factual information
Recognizes creative solutions and innovations
Strong attributes with customer relations
Ability to work independently
Degrees, Certificates and Experience
Sales Agency knowledge
Food industry knowledge
Windows, Word, Excel, and other PC applications
Customer relations
High School Graduate
Job InformationLocation - RemoteEmployment Type - Full TimeCareer Stream Level - P1The US base salary range for this position is: $56k - $70k USD. This position may be eligible for a 5% performance- based BONUS. Our salary ranges are determined by role, level and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).Join usCollectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.Do you share our passion for enabling remarkable human outcomes?Together, let's make the future friendly.AccessibilityTELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process
