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Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.Responsible for monitoring vendor quality, compliance, and performance in addition to analyzing trends and making recommendations to Senior Management. In addition, this position oversees the design and implementation of vendor related projects. Responsible for the planning, directing, leading and overseeing of a team of direct reports. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.Responsibilities:
Reviews daily drop results/other metrics and provide coaching strategies to vendors and Senior Management. Monitor vendor calls for quality. Follows up on outstanding compliance issues as necessary. Performs periodic reviews on vendor processes, procedures and performance metrics. Leads conference calls with vendors to review scorecard results, areas of opportunity and action planning.
Identifies performance gaps and drive completion of improvement activities or vendor action plans. Develops, maintains, and generates reports illustrating data requested by Senior Management, such reports include: Scorecards, Convoke Reporting, Channel performance metrics, Calibrate call quality, Utilize Tableau Analysis tool to drive performance.
Reviews large amounts of historical data, analyze, draw conclusions and make recommendations that address and/or capitalize on trends. Reviews of the daily drop statistics including comparative analysis to factors such as seasonality, competition and goals. Works closely with Senior Management to identify and maximize opportunities to use information, technology, and reporting to improve performance and business processes.
Analyzes vendor activities and trends and compare analyses against the standards and best practices. Present findings to Senior Management to identify and implement strategies that will impact tactical and strategic goals. Mentors Vendor Management Associates on analytical activities. Project Management. Identifies strategic opportunities and make continuous improvement recommendations.
Works with Senior Management in developing and conducting tactical and reporting strategies to support the Vendor Placement department goals (financial, quality, production, customer service, operational efficiency, etc.). Works with Senior Management to develop external vendor performance goals by forecasting and establishing and monthly goals.
Communicates relevant statistical information to business leaders by providing frequent vendor status reports of key findings and performance levels to Senior Management. Acts as a liaison between internal department and the vendors to troubleshoot any issues with invoices, inventory, compliance and all other account level detail.
Responsible for the coaching, hiring, firing of team members. Provides oversight and direction to staff. Manages the overall operational, budgetary, and financial responsibilities and activities of the department.
Minimum QualificationsAt a minimum, here’s what we need from you:
Bachelor's Degree in Business and Management or related field
2+ years in Collections, or related experience
In lieu of a degree, 6+ years in Collections, Vendor Management, Collection Agency/Law Firm Collections Management, Project Management, or related experience
Preferred QualificationsIf we had our say, we’d also look for:
2+ years Vendor Management, or related experience
1+ years Collection Agency / Law Firm Collections Management , or related experience
Application Deadline:The application window for this position is anticipated to close on Aug-27-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.Compensation:The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.Benefits:We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at mydiscoverbenefits.com .What are you waiting for? Apply today!All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
