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Req ID: 195099
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Manager to join our team in Lemont, Illinois (US-IL), United States (US).
Job Responsibilities Include
Service Desk operations provides a fully integrated support model for Argonne end users. The Service Desk Manager will be responsible for managing a large, diverse deployment of IT equipment throughout the enterprise with multiple operating systems (Windows, Linux, and/or MacOS) and end users with diverse IT requirements.
The Service Desk support must include a strong management platform to track and address these needs, coupled with an experienced staff, that can leverage best practices, and has demonstrated experience supporting organizations like Argonne.
Service Desk Manager will be required to use ITIL as the foundation approach to drive consistent and reliable Service Desk activities, improving end user satisfaction and productivity, and increasing IT staff productivity. Service Desk Manager is expected to establish an efficient Service Desk operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and the application of best practices.
Service Desk Analyst Job Duties: