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Job Family: Customer ServicesReq ID: 409125Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.Position Overview:The Siemens EDA Global Support team is seeking a dynamic, support engineer for the Xpedition Enterprise tools suite, with emphasis on EDM Server and data management. Building on EDA experience and system administration skills, this individual will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage and create knowledge content for the web-based support portal.Responsibilities include, but are not limited to the following activities: Proactively assist customers to become productive with the Xpedition EDM Server and its related tools. Help customers achieve project deadlines by providing support by phone, electronic means or on-site. Engage with existing customers to understand and provide guidance for the implementation and maintenance of the Xpedition EDM Server and related design flow tools. Assist account teams with struggling customers to overcome challenges. Interface with customers and Electronic Board Systems engineering and provide feedback in both directions. Regularly participate in meetings and conference calls with customers, both internal and external. Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer. Capture knowledge for web-based support systems in the form of articles, white papers and videos. Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line. Actively participate in marketing and sales activities such as, workshops, seminars, etc. Provide first line support for all tools in the Xpedition EDM tool suite. Support coverage focused on the central United States, collaborating with the worldwide team.Required Qualifications: System administration experience○ Broad knowledge of basic networking technology○ LDAP/Active Directory○ SSL○ Kerberos○ Performance monitoring○ Virtualization○ Low-level application troubleshooting○ FlexLM Licensing○ Scripting (Linux shell, Windows batch file, Power Shell, or similar) Experience working with Oracle or PostgreSQL based data systems. Bachelor’s degree or equivalent industry experience (5+ years). Experience with the administration of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar. Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment. Ability to build strong rapport and credibility with customers’ organizations while maintaining an internal network of contacts. Manage multiple tasks and customer issues concurrently. Strong technical communication skills and presentation skills. Broad knowledge in the ECAD Library, electrical system design, and data management domains.Preferred Qualifications Design tool support experience a plus Detailed knowledge of the PCB Design process and design data management. Siemens Xpedition Enterprise EDM preferred. Installation and System administration experience of PostgreSQL and/or Oracle. Strong project management and communication skills – both written and verbal. Prior project management experience a plus Prior role in team leadershipWorking Conditions/Physical Requirements: Role will be hybrid with some flexibility in location. Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.Why us?Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!Siemens Software. Transform the EverydayThe salary range for this position is $101,200 to $182,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).#LI-EDA#LI-HYBRID#LI-JE1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
