Description We are on the hunt for a Collections Specialist to be a part of our team based in Rosemont, Illinois. In this role, the focus will be on maintaining and enhancing cash flow, minimizing bad debt, and managing outstanding balances. This role is all about providing excellent service to our customers, building relationships that encourage timely payments, and promoting a positive customer experience. You'll be handling a diverse portfolio of clients, employing innovative tools, and implementing effective collections strategies.Responsibilities Utilize company systems and tools to maintain accurate records, ensuring data accuracy and compliance with regulatory standards. Manage a diverse portfolio of accounts, aiming to reduce past-due balances and bad debt. Conduct customer outreach to resolve outstanding invoices and secure payment commitments. Handle inbound calls, addressing customer queries beyond the scope of collections and billing to the best of your abilities. Work closely with sales, billing, and other teams to address customer queries and issues promptly to support timely payment. Oversee payment management, account reconciliation, dispute resolution, and assist with credit card chargebacks and returned payments. Provide regular updates and progress reports on collection activities, performance metrics, and accounts receivable aging. Adhere to company and departmental policies, standard operating procedures, and expectations. Recommend process improvements to increase operational efficiency. Handle any other duties as assigned. Requirements Proficiency in Accounting Software Systems Familiarity with Epic Software Experience with Accounts Receivable (AR) Ability to efficiently handle Answering Inbound Calls Understanding of Billing Functions Experience in Claim Administration Knowledge of Collection Processes Proficiency in using Power BI Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
