DescriptionThis is not a high call volume position, this is a HEAVY email and HEAVY case resolution role and customer service position! This opening is on the Customer Support team, they support the account managers who manage the fleet Assist with ordering vehicles, assist with anything customer service related, For example, “my vehicle has been impounded”. It’s this customer service reps job to help the drivers and educate them on the service that they need in the future This position requires attention to detail and research, you have to research to find the solution. Must be able to think outside of the box and problem solve. Lots of internal communication with various departments at Wheels Utilize MS teams daily and communication often with internal and external customers Answer a high volume of customer emails and case management within SalesForce Must be comfortable making outbound follow up calls to customers Multi-task and type customer information into the system while speaking with them Use a CRM SalesForce to manage cases and follow up with customers Utilizing Wheels systems to create vehicle selectors, process billing changes, generate reports, insurance card distribution and driver data changes. Contacting drivers by phone or e-mail to gather missing informationSkillscustomer service, data entry, customer resolution, email, customer service skills, microsoft office, microsoft outlook, excel data entry, excel database, crm system, salesforce.comTop Skills Detailscustomer service, data entry, customer resolution,email,customer service skills,microsoft office,microsoft outlook,excel data entry,excel databaseAdditional Skills & QualificationsMUST HAVE: -2+ years of customer service experience (Office) -Strong written and email communication -Proficiency in the English language and ability to relay communications with properly formed (grammatically) sentences -Strong computer savvy skills (Will work in multiple databases and monitors) -Proficient with computers and MS office suite, including Outlook, Word and Excel (Basic data entry, copy and paste) -Basic Excel (Ability and willingness to learn it) -Achieved a HS Diploma It is a plus if you have experience on any of these platforms: -SalesForceExperience LevelEntry LevelPay and BenefitsThe pay range for this position is $20.00 - $20.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Schaumburg,IL.Application DeadlineThis position will be accepting applications until Dec 18, 2024.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
