This role offers a starting range of $78,000 to $88,000 annually. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.Position Summary:INX is seeking a Customer Service Supervisor who oversees the day-to-day activities and tasks for West Coast customer service reps. This is a working manager position and will perform daily tasks alongside the Customer Service Center team and will be expected to maintain and develop good working relationships with plant personnel, sales, and customers. This role reports to the Director of Customer Service Centers and works closely with Sales, Finance, and MIS departments.Essential Duties & Responsibilities:As a Customer Service Supervisor, you will be responsible for:Mini-Plant Processing & Order Entry/Oversee daily tasks of CSR’sEnsure timeliness and accuracy of order entry/stock transport orders (STO).Oversee day-to-day material creation, recipe creation, and templates for each mini-plant. Revise workload as needed.Work with sales and inplants to bill out aged items.Ensure the data integrity of material masters/recipes and troubleshoots problems.Collaborate with Divisional and Corporate personnel to ensure daily tasks are performed timely and accurately within the team.Includes but not limited to Corp AR team and Corp Pricing Team.Responsible for end-of-month usage spreadsheets and checklists including but not limited to:JSOX review/process completionINX US Consignment and Mini-plant billingDebits/Credits for labor fees Training and SupportTroubleshoot SAP problems for INX U.S. sites.Involved with MIS for testing on new versions of INX Manager/ trouble shooting and training 1PL for customer service center group.Involved with SAP testing and training. Billing / AccountingReviews end-of-month billing schedules/requirements. Creates invoices for export. Reviews and revises customer master data as needed. Creates credit/debit memo.Review billing and freight blocks to ensure timely billing. Customer requirement ManagementWork with accounts receivable to set up contacts and email addresses.Use of the Output Parameter Determination (OPD) and business partners. International Order ProcessingActs as back-up for the following area: International sales order processing - Domestic CSR/INX U.S.Work with Corporate Logistics to get quotes and correct International Commercial (INCO) Terms for export orders.
