Description
The Senior Sales Support Specialist - Documentation serves as a subject matter expert on IF Know Your Customer requirements and in preparing or reviewing documents for all new and existing customer “complex” ownership structure and non-standard documentation requests. The Specialist will collaborate with Sales Support, Portfolio Management and Credit staff that require guidance on documentation, KYC and Engine data integrity matters.
Work closely with stakeholders to understand the customer/prospect organizational structures and identify information needed from customer/prospects to satisfy IF KYC and loan documentation requirements.
Prepare manual and/or customized loan documents for layered and complex organizational structure prospects and customers. Minimize negative customer impact by resolving questions and issues in a timely manner. Meet or exceed accuracy guidelines as established by department
Review and approve loan documents prepared and submitted by sales support and customer service personnel to ensure effectiveness and accuracy
Coach stakeholders in reviewing customer authority and formation documents to ensure IF has required documentation/authorized signers on IF legal forms and documentation
Exercise discretion and independently make decisions through critical thinking and judgment to identify when higher level review is required.
Work closely with the Documentation Manager, Onboarding Director and Legal, to maintain a complete, accurate and timely updated of the IF Documentation “manual”
Other onboarding and documentation related tasks, responsibilities and special projects as needed.
Basic Qualifications:
Bachelors’ Degree and/or 5+ years of experience in a customer facing position or 5+ years of experience in banking or finance.
Exceptional attention to detail, organized and possess the ability to manage multiple tasks simultaneously, while staying focused with minimal supervision.
Excellent communication (verbal and written communication) and listening skills.
Problem solving skills.
Preferred:
3-5 years of sales, finance, loan documentation or customer support experience
Salesforce - working knowledge of
Credit basics – working knowledge of
UCCs- working knowledge of
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
NoWorkplace Type:HybridHuntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
