Tier 2 Field TechnicianJob OverviewWe are seeking an experienced and detail-oriented Tier 2 Field Technician to join our dynamic IT support team. The ideal candidate will play a crucial role in providing advanced technical support, on-site client services, and contribute to our company's commitment to exceptional IT solutions.Key ResponsibilitiesConduct on-site technical support and troubleshooting for client networks, systems, and infrastructureRespond to and resolve complex technical issues escalated from Tier 1 supportPerform hardware and software installations, upgrades, and configurationsManage client site visits 2-3 times per week, coordinating with internal dispatch teamPrepare detailed technical documentation and service reportsDiagnose and resolve network, server, and workstation problemsProvide remote and on-site support for various client environmentsAssist in developing and implementing technical solutionsCollaborate with internal teams to ensure seamless service deliveryRequired QualificationsAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field2-3 years of experience in IT support, preferably in a managed service environmentAdvanced troubleshooting skills across Windows, Mac, and Linux platformsStrong understanding of networking principles and hardware infrastructureExcellent verbal and written communication skillsValid driver's license and clean driving recordProfessional certifications preferred (A+, Network+, Microsoft MCSA)Technical SkillsProficiency in remote desktop support toolsExperience with network diagnostics and troubleshootingFamiliarity with cloud services (Azure, AWS)Hands-on experience with Office 365 and Google WorkspaceVirtualization technologiesBasic scripting and automation skillsGrowth PotentialWe are committed to your professional development. Our structured career path allows motivated technicians to advance to:Senior Field TechnicianTechnical Team LeadNetwork EngineerSolutions ArchitectCybersecurity Specialist 
