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Patient Care Manager - OB/GYN
Department: OB/Gyn - CMH
Entity: Peoria Service Area
Job Category: Management
Employment Type: Full - Time
Job ID: 40367
Experience Required: 3 - 5 Years
Education Required: Bachelors Degree
Shift: Day
Location: Peoria, IL
Usual Schedule: M-F; 8-5P
On Call Requirements: As Needed
Work Location: Methodist Medical Center
Weekend Requirements: As Needed
Holiday Requirements: As Needed
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Position Summary:
The Patient Care Manager is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the specialty clinic meets its objectives. Advises and seeks consent from the organization's leadership team to coordinate and manage the activities in the clinic.
Qualifications:
Educational Requirements
Bachelor's Degree in Nursing
Certification & Licensure Requirements
Registered Professional Nurse (RN) License Illinois Upon Hire
Basic Life Support (BLS) (AHA) within 30 Days
National Nursing Certification within 3 Years
Experience Requirements
Minimum two years of leadership experience in OB/GYN.
Other Requirements
Experience in accounts receivable;including: billing, collection, ICD-9, CPT coding, experience in the areas of OB/Gyn.
Strong interpersonal skills.
Strong computer skills.
Strong supervisory and leadership skills.
Strong verbal and written communication skills.
Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
Knowledge of personnel administration and patient relation principles.
Ability to work as a team member.
Ability to understand and apply guidelines, policies, and procedures.
Essential Functions:
Essential Functions
Full authority over daily operations.
Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the clinic(s) they are supporting to ensure effective, efficient office operations, optimizing performance, and continually improving quality of care in a vastly changing health care environment.
Oversee of the day-to-day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
Follow protocols and policies in decision making.
Identify and resolve operational issues and day-to-day oversight and responsibility.
Seek guidance from director of clinic operations as needed.
Responsible for financial operations of the clinic including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, monitoring accounts receivable and reviewing required reports.
Review monthly financial statements.
Budget preparation and participate in annual budgeting process and budget development as directed.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Create a culture of innovation, learning, teamwork, and professional practice, consistent with the mission, vision and values of the organization.
Establish effective mechanisms of communication with staff, providers, and patients to foster an environment of openness, trust, teamwork and staff development.
Act as a liaison between physicians/providers and the organization's leadership team to achieve effective communication and optimal operational processes. Partnering with associate medical director and director on provider performance and talent management.
Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs.
Responsible for follow-up with new providers and necessary paperwork has been completed prior to starting and working with the director as needed for assistance.
Consultant and final decision maker with respect to employee relations situations; informing and partnering with HR and director on high level employee situations.
Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility, and protected health information when possible.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
Maintain compliance with Personnel policies and procedures.
Monitor all environmental conditions to secure protected health information.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
