The Senior System Engineer recommends, designs, implements, and optimizes client's server and cloud application infrastructure.
The Senior Engineer applies expert knowledge and skills to deliver a stable, secure, fault tolerant, scalable, and flexible server infrastructure for client's operations.
The role leads support efforts when server and application problems arise, and coordinates and drives successful implementations with the staff and vendor personnel, including contributing to client's server and application technology strategy and participating in product evaluation and selection.
This individual will also mentor and provide guidance to the System Engineering staff.
location: Vernon Hills, Illinois
job type: Contract
work hours: 8am to 5pm
education: High School
Key Areas of responsibilities
Support, maintain, and troubleshoot cloud and hybrid collaboration platforms
Coordinate with vendors to troubleshoot and repair outages.
Evaluate and monitor environments for failures and performance problems.
Lead the technical architecture documentation for client's infrastructure.
Act as a technical point of reference for and mentor junior engineers.
Collaborate with business owners to complete server project requirements.
Participate in business continuity planning for infrastructure.
Coordinate with IT Help Desk to communicate issue status and respond to questions.
Rotate On-Call support responsibility.
Support security policies, practices, and guidelines for cloud and hybrid platforms.
Researches, recommends, tests and configures new technology platforms as required meeting business needs and using client's best practices.
Proactively collaborate cross-departmentally on projects.
Work additional evening and weekend hours as necessary.
Lift up to 60 pounds without assistance.
10% travel required.
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.
High School Diploma or equivalent
7+ years of experience in Information Technology Engineering
Expertise with Slack functionality and administration (similar to teams) this is evolving all the time, 2 - 4 years of Slack at a min this would give them a decent amount of exposure using it vs admin is 2 different things Backend, manage systems, change settings
Proficient with G Suite administration & Office 365
(must be proficient in these at time of conversion - training avail in Gsuite, 365 will need to be developed individually - not having this exposure would reduce potential usability as they will be on the team with other engineers and 365 is enterprise wide their largest platform)
Proficient with Active Directory, Azure Active Directory, and ADFS infrastructure
Proficient with server security concepts and hardening practices
Experience managing team projects and mentoring
Experience with DR planning, concepts, and strategies
Proven history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
Excellent verbal and written communication skills with the ability to relay technical information to a non-technical audience and effectively interact with all stakeholders including senior leadership.
Solid process documentation skills.
Flexibility to work evening and weekend hours as necessary.
Expert working knowledge of the appropriate operating systems and physical hardware.
Analyze business processes to identify opportunities and requirements for improved collaboration.
Research and recommend offerings to meet requirements of business collaboration demands, including pilot and/or proof of concept implementations for candidate products.
Lead the implementation and integration of solutions:
Installation of new hardware, software, services, and platforms.
Coordination of training and acceptance.
Identify and implement measurements for utilization and effectiveness of deployed solution.
Document, train and manage transition of level one activity to support team(s).
Lead to resolution, the analysis and resolution of collaboration technology problems.
Research, recommend, and if required, create tools to automate processes and procedures.
Monitor platforms for failures and performance problems.
Perform fact-based capacity planning for future infrastructure needs.
Research, evaluate, test, pilot, implement and support new platforms for business processes.
Lead technical aspects of applicable compliance violations.
Experience level: Experienced
Minimum 7 years of experience
Education: High School
Slack is a priority and need someone that has experience with slack administration
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.